Privacy Policy

INTRODUCTION
Today Homes complies with the New Zealand Privacy Act 2020 (the Act) when
dealing with personal information. Personal information is information about an identifiable
individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further
information on the Act, see www.privacy.org.nz.

CHANGES TO THIS POLICY
We may change this policy by uploading a revised policy onto the website. The change will
apply from the date that we upload the revised policy. This policy was last updated on 22/02/24.

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM
We collect personal information about you from:

• You, when you provide that personal information to us, including via the website and any
  related service, through any registration or subscription process, through any contact with us
  (e.g. telephone call or email), through any advertising channels, or when you buy or use our
  services and products
• Third parties where you have authorised this or the information is publicly available.
  If possible, we will collect personal information from you directly.

HOW WE USE YOUR PERSONAL INFORMATION
We will use your personal information:

• To verify your identity
• To provide services and products to you
• To market our services and products to you, including contacting you electronically (e.g. by
  text or via email marketing for this purpose)
• To improve the services and products that we provide to you
• To undertake credit checks of you (if necessary)
• To bill you and to collect money that you owe us, including authorising and processing credit
  card transactions
• To respond to communications from you, including a complaint
• To conduct research and statistical analysis (on an anonymised basis)
• To protect and/or enforce our legal rights and interests, including defending any claim
• For any other purpose authorised by you or the Act.]

DISCLOSING YOUR PERSONAL INFORMATION
We may disclose your personal information to:

• Another company within our group
• Any business that supports our services and products, including any person that hosts or
  maintains any underlying IT system or data center that we use to provide the website or other
  services and products
• A credit reference agency for the purpose of credit checking you
• A person who can require us to supply your personal information (e.g. a regulatory authority)
• Any other person authorised by the Act or another law (e.g. a law enforcement agency)
• Any other person authorised by you.]
  [A business that supports our services and products may be located outside New Zealand. This
  may mean your personal information is held and processed outside New Zealand.] We may
  transfer your information in the case of a sale, merger, consolidation, liquidation,
  reorganisation or acquisition.

PROTECTING YOUR PERSONAL INFORMATION
We will take reasonable steps to keep your personal information safe from loss, unauthorised
activity, or other misuse.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily
retrievable personal information that we hold and to request a correction to your personal
information. Before you exercise this right, we will need evidence to confirm that you are the
individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are
reasonably able to change the personal information, we will make the correction. If we do not
make the correction, we will take reasonable steps to note on the personal information that you
requested the correction.

If you want to exercise either of the above rights, email us at [email protected] Your
email should provide evidence of who you are and set out the details of your request (e.g. the
personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal
information or correcting that information.

INTERNET USE
While we take reasonable steps to maintain secure internet connections, if you provide us with
personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy
policy relating to your personal information. We suggest you review that site’s privacy policy
before you provide personal information.

COOKIES
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so
that we can recognise your browser) to monitor your use of the website. You may disable
cookies by changing the settings on your browser, although this may mean that you cannot use
all of the features of the website.